Return & Refund Policy
Thank you for shopping at Jaloe Art Gallery. We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our return and refund policy below.
Return Window
You can return your items within 14 calendar days of receiving your order.
Return Conditions
To be eligible for a return, your item must:
Be unused and in the same condition as received.
Be in its original packaging.
Non-returnable items: Custom or personalized prints cannot be returned.
Return Process
To initiate a return, please email us at info@jaloeart.com, and we will provide instructions on where to send your item.
Return shipping costs: Customers are responsible for return shipping fees. Shipping costs are non-refundable.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your return, we will email you to confirm its receipt and notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us at info@jaloeart.com.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company or payment provider, as it may take time for the refund to be processed.
If you’ve done all of this and still haven’t received your refund, please contact us at info@jaloeart.com.
Contact Us
If you have any questions about our return and refund policy, feel free to reach out to us at info@jaloeart.com. Our team is here to assist you and ensure a smooth shopping experience from start to finish.
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